Return & Refund Policy
1. Returns
Due to the perishable nature of our food products, we do not accept returns once the order is delivered. However, in case you receive:
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A damaged package
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An expired product
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You received the wrong product
To be eligible for a return or refund, please inform us within 48 hours of delivery at godvelifoods@gmail.com or WhatsApp +91-9011115678 with:
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Clear photos of the issue
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Order details, and
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An unboxing video of the product
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Ensure the product is unused and in original packaging
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Requests made after 24 hours of delivery may not be accepted.
This helps us take swift and appropriate action.
2. Refunds
After verifying your issue, we will:
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Offer a replacement of the product, or
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Issue a full or partial refund to your original payment method
Refunds (if approved) will be processed within 5–7 business days.
3. Cancellation Policy
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Orders can be cancelled within 2 hours of placing the order.
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Once the order is dispatched, cancellation is not possible.
4. Non-Refundable Cases
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We do not offer refunds or replacements in the following cases:
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Change of mind after Dispatch
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Product disliked due to personal taste preferences
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Delivery delay due to courier partner or natural circumstances
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Incorrect shipping address provided by customer
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Minor variations in texture, color, or taste (as our products are handmade)